What is covered under the snowboard warranty?
- Delamination due to manufacturing defect (topsheet, base, or sidewalls)
- Stress cracking on the top sheet, edges, core, sidewall due to manufacturing defect
- Defects caused by the material or workmanship in production
What is not covered by the Nitro warranty policy?
Damage caused by impact, abuse, bad landings, negligence, rocks, bonking hard features, handrails, stairs, chairlift impact, reactions to heat, intentional destruction, improper mounting, improper solvents, normal wear and tear, or damages caused by anything other than defects in the material and workmanship.
What address do you need to ship the warranty product back?
We need a street address, because we cannot ship to a PO Box.
If I bought my product on E-Bay is the Nitro warranty still valid?
If you purchased your product from E-Bay or any 3rd party (non-authorized) Nitro Dealer than the warranty is not valid.
Are bindings broken by chairlifts covered under warranty?
No. Please be careful when getting on chairlifts, because some are lower than others and if they hit your highback they might break it. Be proactive in protecting your gear and fold down the rear (unstrapped) snowboard binding highback prior to getting on the lift to prevent chairlift binding breaks.
What is normal wear and tear?
Products like snowboards, bindings, boots, and outerwear that are used consistently in harsh weather such as winter and ridden all over the mountain will unfortunately not last forever, even though we try to make them last as long as possible. Products can show wear and tear after being used overtime, scratches, fading, marks, which are all a part of being used under extreme conditions and abuse from snowboarding. The more you use it, the more it will show.
Do I need to have a proof of purchase (receipt) for the warranty to be valid?
Yes, you need a receipt where the purchase date is visible. If you do not have this your Nitro product warranty is void. If you have lost your proof of purchase (receipt) please contact your point of purchase (retailer) and see if they have anything on file.
Where do I get spare parts for items that are not valid warranty claims?
Please contact your local authorised Nitro dealer and they should have available Nitro parts, and if you are located far away from the nearest authorised Nitro dealer please use our contact form or your local distribution.